FAQ

Yes, security guard services are considered essential as they play a crucial role in safeguarding people and property, especially in high-risk areas or during critical times.

Yes, Eoxsecure is a fully licensed security company holding a PSARA (Private Security Agencies Regulation Act) license, compliant with all local regulations and industry standards.

Yes, all Eoxsecure security guards are fully insured, providing you with peace of mind knowing that any unforeseen incidents are covered.

You can hire Eoxsecure’s security guard services by contacting us directly through
Phone: +91 95000 34041
Email: enquiry@eoxsecure.com
Website: www.eoxsecure.com
We will assess your specific needs, provide a tailored solution, and guide you through the contract process.

Our guards are selected through a rigorous screening process that includes background checks, interviews, and assessments to ensure they meet Eoxsecure’s high standards of professionalism and reliability.

Eoxsecure guards undergo comprehensive training that covers physical security, emergency response, customer service, and adherence to legal and ethical standards. Ongoing training ensures they stay updated with the latest security practices.

Depending on the scope and requirements of the assignment, Eoxsecure typically needs 7 to 14 days for deployment to ensure the guards are fully briefed and prepared.

Yes, Eoxsecure can arrange for you to meet and assess the guards before deployment to ensure they meet your specific needs and expectations.

Yes, Eoxsecure has a dedicated inspection and audit team that regularly checks the performance and adherence of our guards to ensure the highest standards of service.

We provide regular performance reports on a monthly basis, but can also offer more frequent updates if required.

Eoxsecure actively seeks feedback from our clients on a quarterly basis, and we also encourage ongoing communication to address any concerns or improvements needed.

In the event that a guard needs to be replaced, Eoxsecure typically requires 24 to 48 hours to provide a suitable replacement, depending on the location and specific requirements.

Yes, Eoxsecure prides itself on delivering steadfast security solutions tailored to meet the unique needs of each client, ensuring consistent and reliable service.

Eoxsecure stays at the forefront of the security industry by continuously aligning with current trends. We invest in advanced technologies such as AI-driven surveillance systems, real-time GPS tracking for guards, and mobile reporting apps that allow for instant updates and communication. Additionally, our guards undergo regular training on the latest security protocols and technology applications to ensure they are equipped to handle modern security challenges effectively.

Yes, a work order is mandatory as it outlines the specific details and expectations of the service, ensuring clear communication and accountability.

Yes, a formal agreement is required to establish the terms and conditions of the service, protecting both the client and Eoxsecure.

Eoxsecure’s escalation matrix for any operational issues is structured as follows:

  • Level 5: Operations Officer/Field Officers
  • Level 4: Inspection Officers/Quality Officer
  • Level 3: Branch Manager
  • Level 2: Regional Manager
  • Level 1: Deputy General Manager (DGM)/Directors
  • This structured approach ensures that any concerns are addressed promptly and efficiently, with clear accountability at each level.

    Eoxsecure’s management team is robust and well-structured, consisting of 1 Deputy General Manager (DGM), 1 Regional Manager (RM), 1 Branch Manager (BM), 6 Field Officers (FO), and 4 Inspection Officers (IO) for each district or branch. Additionally, we have a dedicated accounts department and purchase department that focus on the welfare of our guards, ensuring they are well-supported and motivated.

    Eoxsecure conducts thorough risk assessments and audits to identify potential vulnerabilities and weaknesses in our clients’ security setups, allowing us to implement proactive measures to mitigate risks.

    The name “Eoxsecure” stands for “Epitome Of eXcellence,” reflecting our commitment to providing top-tier security services with unmatched quality and reliability.

    Yes, existing clients can reach us through our dedicated email: support@eoxsecure.com. We are committed to addressing any concerns and ensuring a smooth transition.